Wierd Email from Walgreens regarding thier coupon policy

Several Weeks ago, after having some "words" with one Walgreens Manager, I went onto the Walgreen's website and requested a copy of their corporate coupon policy. A few weeks after that, I got a call from a different Walgreen's manager whom, quite frankly, didn't seem to know his butt from a hole in the ground. After that conversation I pretty much gave up but then today I got the following email from corporate.

It will probably take some time for me to sort this out. At first glance, it appears that everyone who manages Walgreens or works for the corporate office are just a bunch of wackadoodles. But, its the "official" word from Walgreens, so feel free to print it out and take it with you when you shop at Walgreens. I will put it on my google docs list later for easier printing.

From: "consumerrelations bb" To: "lorenz l" Sent: Tuesday, July 21, 2009 11:40:39 AM (GMT-0800) Auto-DetectedSubject: Ref #2022650
July 21, 2009

Dear Leah,

Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.
Walgreen stores accept a variety of coupons everyday. The coupons generally fall into two categories. Walgreen issued coupons and manufacturer issued coupons. We will accept one Walgreen issued coupon and one manufacturer coupon for the same item, unless either coupon prohibits such use. You may use a “Walgreens” Roto Ad coupon and a manufacturer’s coupon, toward the purchase on any one item. Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item. Coupons from other retailers or coupons for products not carried in our stores are not accepted. All valid coupons must be presented to the cashier at the time of sale.

When purchasing two of the same item with a Buy one get one free coupon offer can an additional manufacturers coupon or store coupon be used in combination on the purchase?
NO. One item is being purchased and only one coupon can be used.

If a product is purchased for a price of .78 (cents), for example, and a coupon is given with face value of $1.00, how much is the proper coupon deduction?
Product retail plus taxes, unless state requires consumer to pay taxes.

If a coupon states “good on any size of the product” but does not specifically exclude trail sizes of this product, can the coupon be used on the trial size of the product?
Yes, unless coupon is printed with the wording (excluding trail sizes).

Does the term, “one coupon per purchase”, mean per item or per visit to the store?
Per item purchased.

May coupons be used toward the purchase of clearance items?
Yes, however Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item.

Must internet coupons be printed from the internet in color or is black and white acceptable?
It does not matter how internet coupons are printed.

If I have three coupons and three items will all of the coupons double/triple and allow me to make like savings on like products?
We will accept one Walgreen issued coupon and one manufacture coupon for the same one item, unless either coupon prohibits such use.

Price Matching Policy? As a company we do not price match so the answer to all of the below questions are no.

Do you price match any ad from any store or just certain ones?
If only certain ones, what is the criteria?
Does the ad have to have a date on it?
Do you price match internet stores/ads? If so, what information must be printed out? What do you say to the cashier when you get to the register to actually do the price matching?
Can you use a coupon on an item that is price matched (e.g., food items)?
Are all store items including all food items, eligible for price matching?
Do you price match your own stores if one location is cheaper than another?

Accurate Price scan guarantee:
If an item scans at a price different from the advertised stated price, what is the customer entitled to, if anything.
Currently we do not have a price guarantee policy. (Buffalo)

Does a Manager have the right to limit the number of ad items I purchase even though there is no limit listed in the ad circular?
Yes, Managers have the right to limit quantities of all advertised items.

Can a store which does not sell an advertised item issue me a rain-check for that item?
Rain checks are not available from stores that do not carry the advertised item.

Do you except expired coupons?
No expired coupons

If I purchase an item with a coupon and I return the item, will I receive a refund for the coupon as well?
No, we cannot issue them the refund from the manufacture coupons.

Again, thank you for contacting our corporate office. We truly appreciate you taking the time to share your comments.

Lynzee G.Consumer Response Representative

Ref # 2022650

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